why us

ACCELERATE

We start the design process of your tailored-made solution where our last successful project ended. That means that, right from the start, we make available for you all our gained experience and ready material to boost your operations. This represents significant benefits in terms of invested efforts, time to market and gained flexibility to best match your business goals. comways’ Design and Piloting Studio shrinks processes of weeks into few specialized and efficient workshops. Let comways guide you through its own way to design your desired solution.

OOTBOX
Our out of the box solutions are productized modules which are ready for use. To start your contacts management business or to expand your current Call Center capabilities, you only need configuration. The comways OOTBOXS portfolio is a result of a smart productizing process that makes it fit to any contact management operation, regardless its industry. comways OOTBOXS remove any technological barrier preventing businesses to meet their dynamic business objectives. The OOTBOXS offering is available as on-premise integration, hosted solution or in full cloud mode.

ACCELERATE

We start the design process of your tailored-made solution where our last successful project ended. That means that, right from the start, we make available for you all our gained experience and ready material to boost your operations. This represents significant benefits in terms of invested efforts, time to market and gained flexibility to best match your business goals. comways’ Design and Piloting Studio shrinks processes of weeks into few specialized and efficient workshops. Let comways guide you through its own way to design your desired solution.

OOTBOX
Our out of the box solutions are productized modules which are ready for use. To start your contacts management business or to expand your current Call Center capabilities, you only need configuration. The comways OOTBOXS portfolio is a result of a smart productizing process that makes it fit to any contact management operation, regardless its industry. comways OOTBOXS remove any technological barrier preventing businesses to meet their dynamic business objectives. The OOTBOXS offering is available as on-premise integration, hosted solution or in full cloud mode.

Control

Adjustable Resourcing

We developed a project implementation way that allows you to maximize the use of your internal resources. Transferring you our knowhow and making you independent is our primary goal. We make it available for you, as far as you can take. We do it in the rhythm you can absorb. We do it when you feel ready. Meanwhile, we will take care of all the project aspects for you.

Control

Down-To-Earth Methodology

All our processes are designed to keep you in full control of each step of the project. Planning is well-defined and agreed with you in advance. Deliverables are documented and signed off by you. Roles and responsibilities are clear and understood. Prerequisites are detailed and communicated. Issues are logged, tracked and acted on

Control

Acceptance and Readiness

All stakeholders are identified in advance and well prepared to the change.

Prebuilt Flexibility

Our solutions are delivered such that all the routine changes which are needed to satisfy your business and operational changes, may be performed independently of your ICT people.

Exploring First

Our solutions are available for piloting in SaaS (Software as a Service) model. This gives you the opportunity to validate first, before any investment, that our solutions really match your business needs. The SaaS model is obviously available as permanent, complementary or a backup/DRP solution…

EXCEL

Business Case

Defining ‘why’ and ‘how’ before your project starts, align all stakeholders and increase success. Nobody can raise your case but we certainly may present you ways to ROI your project correctly and rapidly.

EXCEL

Guided Ways

Our job ends when your business goals are fully achieved. We never stop just by delivering technology or advice. All we do and all we know or learn is documented and available for you as part of our service delivery. Based on that, there is a lot you could do by yourself to save money and keep the knowhow in house.

Workshops

Well prepared guided tours with clear walkthroughs and outcomes. Solutions discovery, matching of needs, requirements definitions and training are achieved throughout those multiple programmes.

Performance Management

Data has a lot to tell but needs to be clear and comprehensive. We make data ready to act. Real-Time dashboard, historical information, trends and analytical reports are integral part of our solutions.

EXCEL

Business Case

Defining ‘why’ and ‘how’ before your project starts, align all stakeholders and increase success. Nobody can raise your case but we certainly may present you ways to ROI your project correctly and rapidly.

Guided Ways

Our job ends when your business goals are fully achieved. We never stop just by delivering technology or advice. All we do and all we know or learn is documented and available for you as part of our service delivery. Based on that, there is a lot you could do by yourself to save money and keep the knowhow in house.

Workshops

Well prepared guided tours with clear walkthroughs and outcomes. Solutions discovery, matching of needs, requirements definitions and training are achieved throughout those multiple programmes.

Performance Management

Data has a lot to tell but needs to be clear and comprehensive. We make data ready to act. Real-Time dashboard, historical information, trends and analytical reports are integral part of our solutions.

Innovate

Anticipate

Coping with increased demand of contacts else than by adding agents positions requires thinking outside the box and daring. There are ways to dare without risk. We crossed those ways many times before, for the benefit of many customers. Let us take you onboard for a free discovery tour.

Control

Automate

By natural speech technologies for voice interactions and text interpretation technologies for automated extraction of key information. Optimize routing, self-serve, be proactive, shorten interaction time and accelerate access to info. Ways to please your customers and your CFO.

Control

Lead

If you decide to let your ICT people dictate how far you could go with innovation, you better make us a call. Very few of them are familiar with contacts technologies. Most of them are positively surprised when we show them the way. comways speaks their language. Lets us speak with them, for you.

Unify

Increase agents performance by providing them unified desktop interface. Blending interactions, unified queuing, personalization, dynamic guiding scripting are common practice nowadays. If you are not yet there give us a trial.

Workflow

Link each and every interaction to the relevant context. The art of managing contacts is not only by building the ability to bring the interaction on time to the right resource but also to build overflow management capacity for moments of unavailability.

Cost Effective

Challenges

Most contact centers are the same. All of them aim to perform better with less cost. All of them wish to increase loyalty and customer satisfaction. All of them wish to turn every interaction into a better contact. The ways are known, it’s just a matter of understanding your stage and your capacities to start your new journey. We have the experience and ability to analyze very rapidly your realistic starting point and prepare you to a successful journey. We make our living from sharing our knowhow and by accompanying our customers toward their own success.

Cost Effective

Self-Doing

Except if you are lacking resources you will be surprised to discover how much your team can do by itself under our guidance. Saving money and keeping the knowhow internally is our motivation. We do the piece that you are missing. You do the rest. Together, we reach better results.

Fix Price

Becomes more and more popular amongst customers who are looking for a well-defined delivery in terms of outcomes and price. You get the full picture as from the start with no surprises of budget excess. Our prebuilt service modules allow us to take the risk on our side and present you very competitive prices.

Reusability

Is something we are proud to manage and make our customers benefiting of. Inventing the wheel each time again and again is not our practice. We prefer to focus on improving what we did before rather than restart. A lot of big firms do so. We don’t charge for that. It’s our way.

Opex

Model may be very advantageous when it comes to a trial of a new technology or service. All our solutions are available via our advanced hosting platform. You may use it for overflow situations, backup, pilots, and transitional periods without any capital investments.