DIGITAL SOLUTIONS

Service Cloud

Boost Efficiency

The combinations of a Salesforce integrator who also holds Contact Center expertise is unique and uncommon – that is comways. We are a specialist in this combination, we have strategic alliances in the Salesforce ecosystem to address this growing market demand…

Omnichannel

Maximize Consistency

comways make it fast and easy to deploy an Omnichannel Customer Experience. Our implementations rely on best-of-breed solutions that can be deployed either in Cloud and/or On-Premise modes. Solutions that enable intelligent routing and management…

Chatbots

Drive Automation

The use of Chatbots and Artificial Intelligence in customer service is becoming a key driver to reduce costs, extend service hours, free agents to deal with added-value transactions, and most importantly meet customers preference to be self-served, via their smartphone or…

Voice & Video Solutions

Computer Telephony Integration (CTI)

comways helps businesses to design and implement independent contact center solutions based on CTI technology (Computer Telephony Integration) and web collaboration. We help you to deliver an excellent customer experience that increases new customers recruitment, improves customer loyalty and helps achieving key business goals.

comways gained vast experience in working closely with large organizations and in making their contact center more advanced and more efficient…

Voice & Video Solutions

Voice & Video Solutions

Computer Telephony Integration (CTI)

comways helps businesses to design and implement independent contact center solutions based on CTI technology (Computer Telephony Integration) and web collaboration. We help you to deliver an excellent customer experience that increases new customers recruitment, improves customer loyalty and helps achieving key business goals.

comways gained vast experience in working closely with large organizations and in making their contact center more advanced and more efficient…

Interactive Voice Response – (IVR)

Extending the capacity of businesses to answer callers’ enquiries through self-service alternatives becomes essential and now it is at your hand reach. We do it while focusing on the overall customer experience and with seamless transition to human agent support to complete valuable interactions and/or avoid caller frustrations.

We also provide solutions based on Voice-Biometrics to facilitate access to the service by automation of the caller verification while maximizing the organization’s security and the callers’ privacy…

Web RTC – Real Time Communication

More and more people rely on texts, mobile messengers, and video-calling applications to communicate, and so should your contact center. Video calls put a face to the name, so to speak, enabling agents and customers to build trust and receive feedback fast. Even real-time chats cannot match the quality of face-to-face conversation. Video calls come close.

Video calling benefits to your business are…

Web RTC – Real Time Communication

More and more people rely on texts, mobile messengers, and video-calling applications to communicate, and so should your contact center. Video calls put a face to the name, so to speak, enabling agents and customers to build trust and receive feedback fast. Even real-time chats cannot match the quality of face-to-face conversation. Video calls come close.

Video calling benefits to your business are…

Performance Solutions

Analytics and Real-Time Dashboards

Making available information/data that gives the contact center’s manager a 360° view on the business/operational performance, requires high expertise. This unique expertise is available at comways and is granted to you along with affordable solutions and fast deployment, whether on premise or as cloud solution…

Work Force Management

We take Workforce Management process (WFM) to the next stage, which is Workforce Optimization and Motivation. Comways helps organizations to implement and integrate Workforce Management solution in order to optimize resources in terms of assignments and skills, to best match your customers’ expectations and delivering them…

Coaching

Coaching is fundamental to your business. It is a key contributor to agents’ development and satisfaction; it is a proven method to reduce operating expenses and has significant impact on customer perception and retention. Acknowledging those fundamentals, Comways has introduced a system and methods that help you structure and…

Case Manager

With comways’ Case Manager, you get not only ready-to-use modules and rich connectors, but also a team with high degree of experience to support you at the solutions level, so that you can focus on your business growth.
High-quality customer experience is top priority of any customer centric organization but it is not…

Analytics and Real-Time Dashboards

Making available information/data that gives the contact center’s manager a 360° view on the business/operational performance, requires high expertise. This unique expertise is available at comways and is granted to you along with affordable solutions and fast deployment, whether on premise or as cloud solution…

Work Force Management

We take Workforce Management process (WFM) to the next stage, which is Workforce Optimization and Motivation. Comways helps organizations to implement and integrate Workforce Management solution in order to optimize resources in terms of assignments and skills, to best match your customers’ expectations and delivering them…

Coaching

Coaching is fundamental to your business. It is a key contributor to agents’ development and satisfaction; it is a proven method to reduce operating expenses and has significant impact on customer perception and retention. Acknowledging those fundamentals, Comways has introduced a system and methods that help you structure and…

Case Manager

With comways’ Case Manager, you get not only ready-to-use modules and rich connectors, but also a team with high degree of experience to support you at the solutions level, so that you can focus on your business growth.
High-quality customer experience is top priority of any customer centric organization but it is not…

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