SERVICES

Consultancy

For customers who wish to upgrade their Contact Centre performance by means of technologies, we may take the lead of the design and vendor selection process.

Business Case Validation

RFP

Requirements Definitions

Vendors Evaluation

Solutions Design

Project Management

Project Implementation

Training

KPIs Definitions

Performance Management

SERVICES

Consultancy

For customers who wish to upgrade their Contact Centre performance by means of technologies, we may take the lead of the design and vendor selection process.

 Business Case Validation

 RFP

 Requirements Definitions

 Vendors Evaluation

 Solutions Design

 Project Management

 Project Implementation

 Training

 KPIs Definitions

 Performance Management

Managed cloud Services

For customers who do not have internal technical resources or prefer to avoid the burden of handling the technology or prefer not to invest in internal technology we built a unique multitenant platform which complies with the highest norms and exigencies of “High-Availability” and “Service Continuity” based on state-of-the-art technology.

Multisite Operations

Multichannel Contacts Management

Home Agents

Voice Portals

Self-Services

Overflow

All you need to do is to connect to our platform without any long terms commitments and whenever you feel ready to manage by yourself, just disconnect.

Managed cloud Services

For customers who do not have internal technical resources or prefer to avoid the burden of handling the technology or prefer not to invest in internal technology we built a unique multitenant platform which complies with the highest norms and exigencies of “High-Availability” and “Service Continuity” based on state-of-the-art technology.

 Multisite Operations

 Multichannel Contacts Management

 Home Agents

 Voice Portals

 Self-Services

 Overflow

All you need to do is to connect to our platform without any long terms commitments and whenever you feel ready to manage by yourself, just disconnect.

Do it Yourself

We have developed new concepts and training program for customers who wish to keep the full control on the process of their contact center upgrade:

RFP Tool Kit

Solution Design Guideline

Project Governance Methodology

Performance Measurements Implementation

With the expertise and tools that we are delivering to you, it will be easier for you to take control on all the aspects of the implementation of your project.

Do it Yourself

We have developed new concepts and training program for customers who wish to keep the full control on the process of their contact center upgrade:

 RFP Tool Kit

 Solution Design Guideline

 Project Governance Methodology

 Performance Measurements Implementation

With the expertise and tools that we are delivering to you, it will be easier for you to take control on all the aspects of the implementation of your project.