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Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.

Service Automation

Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.

Analytics

Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.

Transforming the Customer Eperience into the “Human Eperience”

Ouri Azoulay
Apr 26, 2024
1 min read

Updated: Aug 14, 2024

Forbes dives into the future of customer experience (CX) with CX 2.0. Here’s the scoop:

Human Experience (HX): CX is shifting to HX, all about holistic human interactions.

AI-to-AI Chats: Companies are prepping for AI to talk to our digital assistants, changing how we experience tech.

Team Brainstorming: Human ideas are still key to driving big innovations.

The tricky part? Designing for both people and AI. Teaming up will be essential for smooth interactions. As we move forward, let’s make sure everyone can access these cool innovations. Check out the full Forbes article for more on CX 2.0!

https://www.forbes.com/sites/robertreiss/2024/04/26/transforming-the-customer-experience-into-the-human-experience/

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