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Writer's pictureOuri Azoulay

Traditional Chatbotd vs AI Chatbots

Updated: Aug 14

In a recent Medium article, novita.ai breaks down the differences between old-school rule-based chatbots and their smarter AI counterparts.

Traditional Chatbots: These are basic and budget-friendly, sticking to a script for consistent answers. But they struggle with complicated questions and lack a personal touch.

AI Chatbots: Using advanced tech like natural language processing, these chatbots give dynamic, personalized responses and get smarter over time. They boost productivity and customer satisfaction but need more resources to build and can have privacy issues.

Choosing between them depends on what your business needs, your budget, and your tech setup. Knowing the pros and cons of each helps businesses use chatbots to improve customer service and operations, leading to growth in the digital age.



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