About us

OUR PROFILE

comways delivers projects for contact centers. We help them to get better contacts via any channel. We do it by means of advice, solution design, technology selection, implementation and support.
We work directly for customers or on behalf of their integrator. For some projects we do a piece and for some, the A to Z. Large organizations selecting us as we execute faster, better, cost-effective and since we make them future compliant.

Comways Highlights:

  •  Founded in 2007 by highly skilled and experienced professional in the field of customer contacts management
  •  Delivers solutions to manage conversations of customers with organizations’ front/back office
  • Representations of leading technologies/solutions vendors
  • Offices in Antwerp, Barcelona, Rotterdam, Sofia and Paris

cOMWAYS HIGHLIGHTS:​

  • Customers across markets in Belgium, Brazil, Israel, Italy, France, Portugal, Spain and The Netherlands
  • Centralized support and professional services
  • Network of specialized partners
  • Platforms for the delivery of Cloud services

Comways Highlights:

  •  Founded in 2007 by highly skilled and experienced professional in the field of customer contacts management
  •  Delivers solutions to manage conversations of customers with organizations’ front/back office
  • Representations of leading technologies/solutions vendors
  • Offices in Antwerp, Barcelona, Rotterdam, Sofia and Paris
  • Customers across markets in Belgium, Brazil, Israel, Italy, France, Portugal, Spain and The Netherlands
  • Centralized support and professional services
  • Network of specialized partners
  • Platforms for the delivery of Cloud services

our team

Comways counts more than 25 professionals in the field of contact center technologies and solutions. Most of them are senior software/ system engineers with vast experience in this field. comways is by far one of the largest teams in Europe dealing with integration of contact centers technologies

our team

Comways counts more than 25 professionals in the field of contact center technologies and solutions. Most of them are senior software/ system engineers with vast experience in this field. comways is by far one of the largest teams in Europe dealing with integration of contact centers technologies

David Azoulay

Managing Director

Jorge Alamañac

Delivery Manager

David has over 30 years of experience in mobile telecommunication and contact center industries. He held key-positions in several organizations world-wide and gained profound knowledge of the international telecommunication business and its trends in aspects of service, sales and operations. In Europe, David served as General Manager of the Ring Ring Company in Brussels; previously he was named Chief Operations Officer of FTA Communication Technologies in Luxembourg. Prior to that he was VP of Customer Care at YES-DBS, leading operator of Telco/TV services and this after holding several senior management roles in customer relations, marketing and products management within Motorola EMEA where he was VP of Customer Care.

Jorge has over 20 years of combined experience in the Telco, Contact Center and CRM arena. Out of them 5 years at Accenture in which he was involved in multiple technological projects. For 9 years prior joining Comways, he held managerial positions in development and solutions management at TWW, worldwide leader in contact center services. Jorge holds a degree in Electronic Engineering and a Master in Networks & Advanced Telecommunication Services. Jorge’s team, mostly based in Barcelona and Tel-Avivi, is constantly busy with exploring innovative solutions and market trends, to better tailor them to organizations needs and integrate them seamlessly to their existing applications.

Alejandro Wasilewsky

Customer Success Manager

Vasyl Tretiakov

Support Manager

Alejandro has over 15 years of international experience in the IT and Contact Center business and was involved in projects at EMEA & APAC regions. He served as BPO Specialist and Business Analyst for solutions related to contacts, processes and customers relations management. He also held positions of Developer, Team Leader and Project Management within TWW, worldwide leader for contact center services. He obtained a degree of Programmer Analyst from ORT University in Uruguay. Alejandro Is based in Sofia where the support and operation center of Comways is located.

Vasyl has over 10 years of experience in the design, implementation and support of contact center solutions. He holds Master’s degree in Radio Engineer from National Technical University of Ukraine “Kyiv Polytechnic Institute”. Prior to joining Comways Vasyl worked for major system integrators in Ukrainian contact center market participating in pre-sales, design, implementation and support of solutions based on Avaya and Altitude products. He is based in Sofia, Bulgaria where the Support and operations center of Comways is located.

Olga Batseva

Admin & HR Manager

Olga has over 15 years of experience in Administration and HR. Prior joining Comways she held several positions in Sofia based international companies, including Administrative and Financial, and later HR manager in the Bulgarian branch of a leading international provider of full turnkey solutions for enterprises, telecom vendors and operators. She has a Master Degree in Russian Language and Literature from Sofia University. Olga is based in Sofia where the Support and operations center of Comways is located.

Jackie Reekmans

Co-Founder, Global Relations Advisor

Emmanuel Coudou

Co-Founder, Contact Solutions Advisor

Jackie has over 30 years of experience in International business management and previously held the position of Commercial Attaché at the Belgian Embassy in Tel Aviv representing the Flemish export institute. Prior to that she established for Motorola a distribution network in central Africa and this after serving as COO at a large branch of air-express international EMEA. Jackie has a wide knowledge of the Belgian market and is a Graduate of Solvay Institute. In her role Jackie is in charge of the management of the relations with the local authorities, accountant and audit offices.

Emmanuel has unique experience of over 20 years in designing and managing IT production platforms in the field of telephony and Speech applications. Prior joining comways, Emmanuel was in charge of the Network Operations of the Ring Ring Company, a Belgian leading solution provider of mobile and IVR applications in Cloud mode, after years of experience at MagicPhone which was a subsidiary of the US leading company Tellme.

Ouri Azoulay

Business Development & Marketing Advisor

Senior Executive with over 15 years experience in Business Development, Sales, Operations, Product Development and Marketing in the areas of telecom industries, IoT, digital health and cyber-security. Solid track record of managing and operating successful businesses. Committed to delivering exceptional standards of service, and maximizing opportunities to increase sales and profitability. 

David Azoulay

Managing Director

David has over 30 years of experience in mobile telecommunication and contact center industries. He held key-positions in several organizations world-wide and gained profound knowledge of the international telecommunication business and its trends in aspects of service, sales and operations. In Europe, David served as General Manager of the Ring Ring Company in Brussels; previously he was named Chief Operations Officer of FTA Communication Technologies in Luxembourg. Prior to that he was VP of Customer Care at YES-DBS, leading operator of Telco/TV services and this after holding several senior management roles in customer relations, marketing and products management within Motorola EMEA where he was VP of Customer Care.

Jorge Alamañac

Delivery Manager

Jorge has over 20 years of combined experience in the Telco, Contact Center and CRM arena. Out of them 5 years at Accenture in which he was involved in multiple technological projects. For 9 years prior joining Comways, he held managerial positions in development and solutions management at TWW, worldwide leader in contact center services. Jorge holds a degree in Electronic Engineering and a Master in Networks & Advanced Telecommunication Services. Jorge’s team, mostly based in Barcelona and Tel-Avivi, is constantly busy with exploring innovative solutions and market trends, to better tailor them to organizations needs and integrate them seamlessly to their existing applications.

Alejandro Wasilewsky

Customer Success Manager

Alejandro has over 15 years of international experience in the IT and Contact Center business and was involved in projects at EMEA & APAC regions. He served as BPO Specialist and Business Analyst for solutions related to contacts, processes and customers relations management. He also held positions of Developer, Team Leader and Project Management within TWW, worldwide leader for contact center services. He obtained a degree of Programmer Analyst from ORT University in Uruguay. Alejandro Is based in Sofia where the support and operation center of Comways is located.

Vasyl Tretiakov

Support manager

Vasyl has over 10 years of experience in the design, implementation and support of contact center solutions. He holds Master’s degree in Radio Engineer from National Technical University of Ukraine “Kyiv Polytechnic Institute”. Prior to joining Comways Vasyl worked for major system integrators in Ukrainian contact center market participating in pre-sales, design, implementation and support of solutions based on Avaya and Altitude products. He is based in Sofia, Bulgaria where the Support and operations center of Comways is located.

Olga Batseva

Admin & HR Manager

Olga has over 15 years of experience in Administration and HR. Prior joining Comways she held several positions in Sofia based international companies, including Administrative and Financial, and later HR manager in the Bulgarian branch of a leading international provider of full turnkey solutions for enterprises, telecom vendors and operators. She has a Master Degree in Russian Language and Literature from Sofia University. Olga is based in Sofia where the Support and operations center of Comways is located.

Jackie Reekmans

Co-Founder, Global Relations Advisor

Jackie has over 30 years of experience in International business management and previously held the position of Commercial Attaché at the Belgian Embassy in Tel Aviv representing the Flemish export institute. Prior to that she established for Motorola a distribution network in central Africa and this after serving as COO at a large branch of air-express international EMEA. Jackie has a wide knowledge of the Belgian market and is a Graduate of Solvay Institute. In her role Jackie is in charge of the management of the relations with the local authorities, accountant and audit offices.

Emmanuel Coudou

Co-Founder, Contact Solutions Advisor

Emmanuel has unique experience of over 20 years in designing and managing IT production platforms in the field of telephony and Speech applications. Prior joining comways, Emmanuel was in charge of the Network Operations of the Ring Ring Company, a Belgian leading solution provider of mobile and IVR applications in Cloud mode, after years of experience at MagicPhone which was a subsidiary of the US leading company Tellme.

Ouri Azoulay

Business Development & Marketing Advisor

Senior Executive with over 15 years experience in Business Development, Sales, Operations, Product Development and Marketing in the areas of telecom industries, IoT, digital health and cyber-security. Solid track record of managing and operating successful businesses. Committed to delivering exceptional standards of service, and maximizing opportunities to increase sales and profitability. 

Our Values

Our key values are embedded in our daily doing and are reflected through our mission to deliver Better Contacts.

Our name and slogan were meticulously selected to best express our mission and doing: comways represents our capacity to deliver advanced Omnichannel Contacts solutions, while digital conversations conveys our primary business focus which goes far beyond just the delivery of non-connected tools to manage interactions.

The Better Contacts approach, adopted by comways, suggests that focusing on the quality and simplicity of each contact involving Colleagues, Partners and Customers will streamline our operations and will ensure transparent and long term business relations.

At comways we are engaged to practice the Better Contacts approach holistically and at all levels:

At comways we are engaged to practice the Better Contacts approach holistically and at all levels:

Contacts amongst

Colleagues:

The “Better Contacts” approach ensures maximal synchronization and alignment of all our teams to focus on performing in accordance with the expectations of our valuable customers, our promises and mission;

Contacts with our

Partners:

Exercising the “Better Contacts” approach with our trustable technological partners, on whom we are relaying for a superior delivery of our projects, is mandatory to achieve success in serving our customers;

Contacts with our

Customers:

Being attentive to our customers’ needs and being responsive accordingly, is part of our “Better Contacts“approach; for us, this is the foundation for gaining our customers’ trust and recognition.

The Better Contacts approach is supported by our long and extensive experience in the arena of Telecom and Contact Centers. It is applied by means of innovation, advanced technologies and strict methodology at all the stages of our doing, starting from the initial selection of products and up to the processes of implementation and support of projects.

As such, our commitment to Better Contacts never ends

CONTACT US