Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.
Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
WE ARE THE CONTACT CENTER EXPERTS
THE FOUR PILLARS OF OUR SUCCESSFUL PROJECT DELIVERY
EXPERTISE
Holding a profound knowledge of contact centre solutions and operations, enables us to deliver projects in short timelines, rich in functionalities and with a committed fixed price
INNOVATION
Continuously following innovation for the benefit of our customers and projects; developing accelerators for fast and secured deployment, to maximize business value
VALUES
Operating with a high sense of integrity, quality, simplicity, and ongoing learning - we remain very attentive to our customers’ needs, challenges, and expectations
AGILE
Delivering projects while keeping in constant touch with customers' product owners to ensure alignment with dynamic business needs and key performance indicators
Vision
Be the trusted integrator of contact centres across Europe
Mission
Provide solutions to optimize customers’ interactions and omnichannel
Key Facts
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Delivering projects for contact centres since 2007
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International capacity with projects in Belgium, Brazil, France, Italy, Israel, Netherlands, Portugal, and Spain
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Offices is Paris, Antwerp, Barcelona, Rotterdam, and Sofia
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All professionals with contact centre expertise
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Strong partnerships with Salesforce, Altitude and Vonage
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Contact centre integrator of choice by large corporations
Meet the Team
comways has one of the largest teams in Europe with specific focus in integration of Contact Centre solutions; the team is composed of senior professionals with vast experience in related technologies and strategies.
