Voice & Video Solutions
Computer Telephony Integration (CTI)
comways helps businesses to design and implement independent contact center solutions based on CTI technology (Computer Telephony Integration) and web collaboration…
Interactive Voice Response – (IVR)
Our delivery is much beyond the traditional touch-tone IVR. comways helps businesses to design and implement vocal interactions and voice portal solutions based on IVR, Visual-IVR and Speech technologies…
Web RTC – Real Time Communication
More and more people rely on texts, mobile messengers, and video-calling applications to communicate, and so should your contact center. Video calls put a face to the name, so to speak, enabling agents and customers…
AGILE & INNOVATIVE
FOCUSED INTEGRATOR OF CONTACT CENTERS
TEAM OF ACCOMPLISHED EXPERTS
DEEP KNOWLEDGE OF WHAT SERVICE IS ABOUT
INNOVATIVE & PROVEN TECHNOLOGIES
EFFICIENT METHODOLOGY OF DEPLOYMENT
COST CONSCIOUS DELIVERY MODEL
Global leader of Quality of Daily Life, supporting organizations to provide their employees with motivation and reward solutions. Solutions deployed were the Azure Bot Framework, CRM, CTI and Web. Production in less than three months from order. Integration to human agent is blended Chatbot.
Belgian Rail Company delivering services to International and Domestic travelers and B2B customers. Customer was up and running in less than six months. We implemented full integration to the CRM and Mobil-App. The customers experienced true Omnichannel benefits and the management got access to real-time and historical statistics.
Consumer Organization, based in Luxembourg, serving European consumers markets in Belgium, Italy, Portugal and Spain. Customer benefited from one central platform across four operations reducing capital and operational expenses. The consumer experience was standardized across all service flows.