Powered by leading cloud platforms

Powered by leading cloud platforms

DIGITAL SOLUTIONS

DIGITAL SOLUTIONS

Service Cloud

Boost Efficiency

The combinations of a Salesforce integrator who also holds Contact Center expertise is unique and uncommon – that is comways. We are a specialist in this combination, we have strategic alliances in the Salesforce ecosystem to address this growing market demand…

Omnichannel

Maximize Consistency

comways make it fast and easy to deploy an Omnichannel Customer Experience. Our implementations rely on best-of-breed solutions that can be deployed either in Cloud and/or On-Premise modes. Solutions that enable intelligent routing and management…

Chatbots

Drive Automation

The use of Chatbots and Artificial Intelligence in customer service is becoming a key driver to reduce costs, extend service hours, free agents to deal with added-value transactions, and most importantly meet customers preference to be self-served, via their smartphone or…

Voice & Video Solutions

Computer Telephony Integration (CTI)

comways helps businesses to design and implement independent contact center solutions based on CTI technology (Computer Telephony Integration) and web collaboration…

Read More

Interactive Voice Response – (IVR)

Our delivery is much beyond the traditional touch-tone IVR. comways helps businesses to design and implement vocal interactions and voice portal solutions based on IVR, Visual-IVR and Speech technologies…

Read More

Web RTC – Real Time Communication

More and more people rely on texts, mobile messengers, and video-calling applications to communicate, and so should your contact center. Video calls put a face to the name, so to speak, enabling agents and customers…

Read More

AGILE & INNOVATIVE

FOCUSED INTEGRATOR OF CONTACT CENTERS

TEAM OF ACCOMPLISHED EXPERTS

DEEP KNOWLEDGE OF WHAT SERVICE IS ABOUT

INNOVATIVE & PROVEN TECHNOLOGIES

EFFICIENT METHODOLOGY OF DEPLOYMENT

COST CONSCIOUS DELIVERY MODEL

Recent Projects

CHATBOT

Services Sector

Global leader of Quality of Daily Life, supporting organizations to provide their employees with motivation and reward solutions. Solutions deployed were the Azure Bot Framework, CRM, CTI and Web. Production in less than three months from order. Integration to human agent is blended Chatbot.

 

OMNICHANNEL

Public Transportation

Belgian Rail Company delivering services to International and Domestic travelers and B2B customers. Customer was up and running in less than six months. We implemented full integration to the CRM and Mobil-App. The customers experienced true Omnichannel benefits and the management got access to real-time and historical statistics.

MULTISITE CTI

Consumer Organization

Consumer Organization, based in Luxembourg, serving European consumers markets in Belgium, Italy, Portugal and Spain. Customer benefited from one central platform across four operations reducing capital and operational expenses. The consumer experience was standardized across all service flows.