Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
Increase efficiencies by deploying service automation. Chatbots are turning to be a key component in the digital transformation of contact centers.
Provide your contact center’s manager a 360° view on the operational performance. Data sources commonly used are ACD, IVR, Dialers, CRM, Quality, WFM and others.
OUR PROMISE TO YOU
improve your customer experience
Boost service efficiency across any customer touchpoint.
reduce your contact center operations cost
Eliminate silos and streamline your operations with integrated workflow automation.
deploy innovative value-add services
Supplemental services include self-service, post-call surveys, call analysis and coaching.
deliver your digital platform on time & budget
Apply changes in an agile model while keeping up with the rapid evolution of technology.
SPECIALIST IN INTEGRATION OF SALESFORCE SERVICE CLOUD
WITH CTI & AI/BOT SOLUTIONS FOR CONTACT CENTERS
Finance
Discover why these brands preferred comways
OUR CUSTOMERS SAY
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Throughout 11 implementations across the EU and spanning over the course of two years, comways has consistently been an invaluable partner for us at Uponor. Their unwavering support and expertise have been instrumental in navigating unknown details and clarifying complexities. comways goes above and beyond by generously sharing knowledge and seamlessly jumping onboard to address problematic topics as they arise, exceeding our expectations every time. Their commitment truly sets them apart. Thank you, comways, for your outstanding partnership. We eagerly anticipate continuing our fruitful collaboration.
Boryana Angelova
Senior Manager, Global Customer Service Processes
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Managing customers’ requests via a single omnichannel hub and structure them in cases helps us to engage the most skilled resource, to accelerate resolution and overcome silos.
Vincent Fraselle,
Group Product Manager
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Case Manager is a key component in our strategy to engage with our customers across any media. We do it already over Web, Email and Calls; next to come are Social Media and Chat.
David Favest,
VP Marketing
comways accelerators and expertise enabled us to integrate our back-office applications into a single user interface for the agent, have better control on SLA and offer customers with multiple self-service possibilities.
Dirk De Spiegelaere, Customer Service Manager