comways was very organized and professional, but still flexible to adapt with unexpected business constraints. Without any internal knowledge on the topic, we delivered the project on scope and budget while being carefully onboarded and trained to be able to maintain the service by ourselves afterwards.

Case Manager is a key component in our strategy to engage with our customers across any media. We do it already over Web, Email and Calls; next to come are Social Media and Chat.

comways accelerators and expertise enabled us to integrate our back-office applications into a single user interface for the agent, have better control on SLA and offer customers with multiple self-service possibilities.

comways deserves a 5-star rating. Their deep knowledge of Vonage, Salesforce, and integrations is impressive. They were organized, responsive, and agile, handling last-minute changes flawlessly. comways consistently delivers high-quality solutions, understanding and meeting our needs perfectly. Highly recommended!

Perfect project follow-up that helped us in delivering in the tight schedule foreseen. Flexible in managing some adaptations on the go.

Over two years and 11 EU implementations, comways has been an invaluable partner for Uponor. Their expertise and support have made navigating complexities seamless. comways consistently exceeds expectations, promptly addressing challenges and sharing knowledge. Thank you, Comways, for your outstanding partnership. We look forward to continuing our collaboration.

Managing customers’ requests via a single omnichannel hub and structure them in cases helps us to engage the most skilled resource, to accelerate resolution and overcome silos.